Frequently Asked Questions

SocialMediaBoost is Kenya's leading Social Media Marketing (SMM) panel. We help creators, businesses, and influencers grow their online presence across platforms like Instagram, TikTok, YouTube, Facebook, Twitter/X, and more — with fast, reliable, and affordable services paid conveniently via M-Pesa.

Getting started takes less than 2 minutes:

• Register a free account at our website
• Add funds to your wallet using M-Pesa (minimum $1.00)
• Browse our services, pick what you need, and place your order
• Track delivery progress from your dashboard

Yes. We never ask for your social media passwords. All our services work through public URLs and handles only. Your account security is never at risk. We use HTTPS encryption and secure sessions to protect your data on our platform.

Never. SocialMediaBoost only requires your public profile URL or username to deliver services. We will never ask for your password, login credentials, or 2FA codes. If anyone claiming to be SocialMediaBoost asks for your password, do not share it.

Delivery times vary by service. Most orders start within 0–30 minutes and complete within 1–72 hours depending on quantity and service type. Each service listing shows an estimated delivery time. Drip-feed orders are delivered gradually over your chosen schedule.

Orders that have not yet started processing can be cancelled for a full refund to your wallet balance. Once an order is in progress or completed, cancellation is no longer available. Contact support immediately if you need to cancel an order.

If an order fails or is only partially delivered, we will automatically refund the undelivered portion to your wallet balance. You can then place a new order or request a manual review by opening a support ticket.

Drip feed lets you spread delivery over time for a more natural growth pattern. For example, instead of getting 1,000 followers instantly, you can receive 100 followers every 24 hours over 10 days. This is great for accounts that want organic-looking growth and reduced risk of flagging by platforms.

Yes. You can place separate orders for different profiles or URLs from a single SocialMediaBoost account. Simply submit each order with the respective URL or username. There is no limit on how many accounts you can order for.

Go to Add Funds in your dashboard, enter your phone number, and the amount (minimum $1.00). An STK push will be sent to your phone — enter your PIN to confirm. Funds appear in your wallet within seconds.

The minimum deposit is $1.00. There is no maximum limit. Your wallet balance never expires and can be used for any service at any time.

First, wait 2–3 minutes as occasional delays happen on payment networks. Then check your transaction history. If the payment is still not reflected after 10 minutes, open a support ticket with your transaction code and we'll resolve it manually.

Wallet balances are non-refundable. Funds credited to your wallet can only be used for services on SocialMediaBoost. Partial or failed order amounts are automatically refunded back to your wallet balance.

We support a wide range of platforms including:

• Instagram (followers, likes, views, comments, story views)
• TikTok (followers, likes, views, shares)
• YouTube (subscribers, views, likes, watch hours)
• Facebook (page likes, followers, post likes)
• Twitter / X (followers, likes, retweets)
• Telegram (members, views)
• Spotify, SoundCloud, and more

New platforms and services are added regularly.

We offer a range of service quality tiers clearly described on each listing. High-quality services use real-looking profiles with activity history. Some budget services use standard panel accounts. We always recommend choosing the quality tier that suits your goals — the service description specifies what type of accounts are used.

There is always some level of risk when using third-party growth services on any platform. We mitigate this by offering natural-looking delivery speeds and high-quality profiles. However, SocialMediaBoost cannot guarantee against any action taken by social media platforms. We recommend starting with smaller quantities and using drip-feed delivery for safety.

On the login page, click Forgot password? under the password field. Enter your registered email address and we'll send you a secure reset link. Check your spam folder if you don't see the email.

You can update your profile details from your dashboard under Settings → Profile. If you need to change your email address specifically, contact support with your request.

Yes! Share your referral code with friends and earn a bonus when they sign up and make their first deposit. Your referral code is available in Dashboard → Referrals. There is no limit to how many people you can refer.

Log in to your dashboard and go to Support → New Ticket. Describe your issue with as much detail as possible (include order IDs or payment transaction codes where relevant). Our team responds within 1–6 hours during business hours (Mon–Sat, 8am–8pm EAT).

Select services come with a refill guarantee period (30–90 days) if the count drops below the delivered amount. The refill period for each service is clearly marked on the service listing. Open a support ticket if you notice a significant drop within the guarantee window.

We take data privacy seriously. We only collect the information necessary to provide our services (email, username, and payment references). We do not sell your data to third parties. All data is stored securely and transmitted over HTTPS. See our Privacy Policy for full details.

Yes, SocialMediaBoost is reseller-friendly. We offer competitive wholesale pricing and a full-featured API for resellers who want to integrate our services into their own platforms. Contact us via the support ticket system or email to enquire about reseller rates and API access.